Privacy policy
1. Introduction
Welcome to Scapat. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information through our app and website, www.scapat.net. It applies to all users of our services and is intended to help you understand our practices and your rights regarding your personal data.
2. Scope and Consent
By using the Scapat app or website, you consent to the collection, use, and sharing of your personal information as described in this policy. This policy applies to all users, including event organizers, ticket purchasers, and visitors to our website.
3. Data Controller Information
The data controller responsible for your personal information is Scapat, with its registered office in Spain. For any questions or concerns regarding this policy or your personal data, please contact us at [insert contact email/phone number].
4. Information Collection
Scapat collects various types of personal data to provide and improve our services:
• Account Information: Includes name, email address, and contact details provided during account registration.
• Payment Information: Payment details are collected for ticket purchase transactions.
• Usage Data: Information on how the services are accessed and used, such as app or website visits and interactions.
• Technical Data: Includes IP address, device information, and browser type, collected via cookies and similar technologies.
5. Use of Collected Information
We use the personal data collected for several purposes:
• To provide and maintain our services, including ticket sales and event listings.
• To communicate with you about your account, transactions, and service updates.
• To improve and personalize your experience on our app and website.
• To provide customer support and respond to your inquiries.
6. Legal Basis for Processing
Our processing of your personal data is based on the following legal grounds:
• Consent: Where you have given consent for processing your personal data for specific purposes.
• Contract Performance: Processing necessary for the performance of our service agreement with you.
• Legal Obligations: Compliance with legal obligations to which Scapat is subject.
• Legitimate Interests: Processing for the purposes of the legitimate interests pursued by Scapat or by a third party.
7. Data Recipients and Third-Party Sharing
We may share your personal data with the following categories of recipients:
• Event Organizers: To facilitate ticket purchases and event participation.
• Payment Processors: To process ticket payment transactions, such as Stripe.
• Service Providers: Companies that provide services on our behalf, like hosting and analytics.
• Legal Requirements: When required by law, such as in response to legal processes or requests from governmental authorities.
Your data may also be shared as part of business transactions like mergers or acquisitions.
8. Cross-Border Data Transfers
Personal data collected by Scapat may be stored and processed in any country where we or our service providers operate. Therefore, your data may be transferred to countries outside of the European Economic Area (EEA) that do not have the same data protection laws as the EEA. In such cases, we ensure that adequate measures, such as standard contractual clauses, are in place to provide an adequate level of data protection.
9. Data Retention Policy
• We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.
• The retention period for personal data varies based on the nature of the data and the purpose for which it is processed.
10. Cookies and Tracking Technologies
• Scapat uses cookies and similar technologies to enhance user experience, analyze usage, and support the functionality of our app and website.
• Users have the option to configure their browser settings to reject cookies, but this may affect the functionality of our services.
11. Data Security Measures
• Scapat implements robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
• Despite our efforts, we cannot guarantee absolute security, as no method of electronic storage or internet transmission is completely secure.
12. User Rights Under GDPR
• Users, particularly those within the European Union, have rights under the GDPR, including the right to access, rectify, erase, restrict processing of, and obtain a copy of their personal data.
• Users also have the right to object to the processing of their personal data in certain circumstances.
13. Exercising User Rights
• Users can exercise their rights by contacting Scapat through the provided contact details.
• We may request specific information to verify the identity of the person making the request.
14. Automated Decision-Making and Profiling
• Scapat does not use personal data for automated decision-making or profiling that would have legal or similarly significant effects on individuals.
15. Children's Privacy
• The Scapat services are not intended for children under 18 years of age, and we do not knowingly collect personal data from children under this age.
• If we become aware that we have collected personal data from a child without parental consent, we take steps to remove that information from our servers.
16. Data Protection Officer (DPO)
• Scapat has appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws and regulations.
• The DPO can be contacted for any questions or concerns regarding personal data and privacy practices.
17. Data Breach Notification Procedures
• In the event of a data breach, Scapat is committed to promptly notifying affected individuals and relevant authorities in accordance with applicable data protection laws.
• We will take immediate steps to mitigate any potential harm and will provide guidance on protective measures that affected individuals can take.
18. Links to Third-Party Websites
• The Scapat app and website may contain links to external sites not operated by us. We do not have control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
• We advise you to review the Privacy Policy of every site you visit.
19. Policy Updates and Changes
• Scapat reserves the right to update or change our Privacy Policy at any time.
• Changes to this policy will be communicated to users through our app or website or via email, as deemed appropriate by Scapat.
• Your continued use of our service after any modifications to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated policy.
20. Complaints and Contact Information
• If you have any complaints about our data practices, you have the right to lodge a complaint with a supervisory authority competent for your country or region.
• For any questions or comments about this policy, please contact us at “support@scapat.net”.
21. Jurisdiction and Applicable Law
• This Privacy Policy is governed by and construed in accordance with the laws of Spain, without giving effect to any principles of conflicts of law.
• Any dispute arising from or related to the use of our app or website will be subject to the jurisdiction of the courts of Spain.
22. Miscellaneous Provisions
• Severability: If any provision of this policy is found to be unlawful, void, or unenforceable, that provision is severable from this policy and does not affect the validity and enforceability of any remaining provisions.
• No Waiver: Our failure to enforce any right or provision of this policy will not be considered a waiver of those rights.
• Entire Agreement: This policy constitutes the entire agreement between us regarding our privacy practices and supersedes any prior agreements we might have had regarding privacy.